Pivot Point Online Shop

Returns and Exchanges Policy

We want you to be completely happy with your purchase. If for some reason you are not, we offer a 14 day "no quibble" money back satisfaction guarantee, whereby you can return the Item to us for exchange or a refund provided that you follow the procedure we have set out below:

? Before sending the Item back to us, please email us at info@pivot-point.com.au and advise us that you would like to return the Item.
? Items must be returned to us within 14 days of receipt, unopened in the original packaging in saleable condition.
? Please ensure that any returned Item is securely repackaged. We recommend that you use an insured registered mail service as returns not received by us cannot be exchanged or credited to you.

Please note any refund will not include the original cost of delivery to you. Returning the Item to us will be at your cost except for Items returned due to a fault or damage which has been accepted by us.

Damaged or Faulty Items

In the unlikely event your Item is damaged during transit, was incorrectly sent or is faulty, we will happily arrange an exchange or a refund, provided that you follow the Returns and Exchanges Policy set out above in these Terms of Sale.

We also offer a 12 month warranty on the Items relating to materials and manufacturing faults.

We will reimburse the postage charge if you are returning an Item because it is faulty or damaged in transit. In these circumstances, the re-delivery of an Item is free or a full refund is offered.

Exceptions

Please note that gift cards and Items marked "Sale" (or similar), "Sample" or "Seconds", are unable to be returned to us for an exchange or refund. Downloadable products are not able to be refunded under any circumstances.

Method of Refund

We normally provide any refund using the same method originally used by you to pay for your Item. Please allow up to 28 days (from the day you return the Item to us) for your refund to be processed. Note that it may take a further few days for the money to appear in your account depending on your bank or card issuer.