Website terms and conditions

General Disclaimer

Welcome to is owned and operated by Artemis Education Group, trading as Pivot Point Australia.

You acknowledge and agree that this website and its contents are provided to you on an “as is” basis;

  • information on this website may contain typographical errors, technical inaccuracies or other errors and may not be accurate, complete or current; and
  • any answers provided to questions published on this website are general opinions only and should not be taken as definitive or exhaustive, nor are such answers intended to be advice as to any specific issue you may have.
  • Due to photographic and screen limitations associated with the representation of products, some actual products may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Site.


This website and its contents are subject to copyright owned by Artemis Education Group, trading as Pivot Point Australia, Pivot Point International, or in the case of some material, third parties.

You may view this website and its contents using your web browser and electronically copy and print hard copies of parts of this website and its contents for personal, non-commercial use. Except as permitted under the Copyright Act 1968 (Cth) or similar statutes that apply in your location, any other use (including any adaptation, reproduction, broadcast, decompiling, disassembling, downloading, copying, storage, distribution, transmission, printing, display, publication or creation of derivative works) of any part of this website is prohibited.

You must not (or attempt to):

(a) interfere with or disrupt the Site or the servers or networks that host the Site;

(b) use data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or

(c) interfere with security-related or other features of the Site.

Online shopping terms and conditions


By placing an Order on the Site, you enter into an agreement to purchase the product(s) in that order. Orders will be deemed received by Us at the time We send an order confirmation to your nominated e-mail address. It is your responsibility to ensure that the correct email address and contact details are entered with your Order.

We will not be liable to you for any loss as a result of, or in connection with, a delay or failure to process your Order or deliver Goods due to inaccurate or incomplete details provided in an Order.

You may place an Order on the Site if you are aged 16 years or over and have an active email account at which you can be contacted.

You acknowledge that all Goods purchased under these Terms are intended for personal non-commercial use only and will not be re-sold.

We reserve the right to accept or reject your Order for any reason at any time. If We reject your Order you will receive a refund of any money paid.

From time to time, some Goods may be out of stock or are unavailable and we may not be able to fulfil all or part of your Order. If this happens, we will refund you the price paid for the Goods impacted.

If your Order is affected by a genuine error (including in a description, an image or a Price), we reserve the right to cancel your Order and refund any money paid to us.


When you place an Order, we will charge you and you agree to pay the Price and any applicable Delivery Fee.

All Prices are in Australian Dollars and, if GST applies, inclusive of GST. Any fees and charges (including Delivery Fees) imposed by these Terms also include GST where applicable.

We reserve the right to change or alter Prices without notice to you. If you have already submitted an Order at a particular Price, We will supply your Goods at that Price (unless your Order is affected by a pricing error).

If your payment cannot be processed, your Order will be rejected and you will be notified of this.


We know you want your new goodies as soon as possible. Our hair media will be dispatched the same day for orders received before 12 midday AEST. We will make every effort to dispatch orders received after this time on the same day, but we can’t guarantee it.

Your hair goods will be shipped via Australia Post and we’ll send you a tracking number, so you always know where it is.

Orders will be sent via Standard Post. If you need it as soon as possible, please select Express Post. Additional costs will apply.

Returns Policy

Your new hair goods are the best in the business! You have made a quality investment and you should expect your hair media should last several years (as long as you take notice of our care conditions).

If, however, you sadly find that they are not as expected, don’t despair. Your hair goods are warrantied for 12 months from date of purchase for normal use. If your hair media is found to be defective within the warranty period we will replace it with the same item, or if that is not possible, we will offer an alternative at same or higher value. Of course, if we don’t have anything to your liking, we will offer a full refund. To make it easier, please keep hold of your receipt, as we will need a copy. If you no longer have this, we can accept the mannequin tag with the lot number and date.

Not quite what you expected? Need a longer, shorter, blonder, curlier, straighter mannequin? If you find that you didn’t order exactly the right item, we offer a full credit or exchange. Simply return your mannequin, provided it is in original condition and packaging, with your receipt and a full credit, less shipping costs, will be applied to your account. It’s always a good idea to email us first, so we know it’s on its way and get that credit applied asap. Just send us an email at and we’ll contact you to discuss which mannequin might be just right for you.

Our Guarantee

We stand behind the quality of our products. If you are not absolutely delighted with your purchase or any part of your shopping experience, please let us know at, or call us on 1800 066 298. We will be happy to help.



We reserve the right at all times to make changes to the above Terms. Any variations to these Terms will take effect from posting on the Website. The Terms which apply at the time you place an Order are those that govern that Order.