Care & Maintenance

Pivot Point’s hair media is available in a variety of hair colors, texture patterns and length arrangements simulating a diverse client population. The same careful considerations you would give your client’s hair should be extended to these hair media. The following care & maintenance guidelines will maximize the life of your educational hair by Pivot Point.


  • Thoroughly dry all components including the inside of the slip-on, hair and headform before storing to avoid unpleasant odors from mold or mildew.
  • Avoid excessive temperatures, hot or cold. Do not leave components/caps or mannequins in any area where extreme temperatures occur for prolonged periods of time, such as cars or cabinet dryer.


  • Comb hair prior to shampooing to ensure the hair is tangle-free.
  • Shampoo using a non-alkaline shampoo and lukewarm water.
  • Avoid tangling by running fingers through hair from scalp to ends.
  • Avoid excessive scrubbing or agitating of the hair.
  • Rinse thoroughly with lukewarm water.
  • Apply a leave-in conditioner or finishing rinse.
  • A moisturizing conditioner may be required for the tightly curled hair.
  • Detangle with a large-tooth comb; begin at the nape and comb the ends to scalp in a downward motion.
  • Rinse again (optional).


  • Cabinet dryers have temperatures that can range from 141°F to 145°F. If the head forms are exposed to high temperatures for extended periods of time, the heads can become deformed and in some cases melt. Monitor the drying time. Do not leave head forms in a cabinet dryer overnight.
  • Treat your head form like it is a client. How long would you leave a client under the dryer? If an extended drying time is needed, remove the head form from the heat source, allow it to cool and then replace the head form back into the dryer.
  • Tightly curled hair can be diffused or blown dry.
    • To diffuse, use a low heat and blower setting.
    • To blow dry, section the hair and use medium partings to ensure a smooth finish.


Strand tests are recommended to preview results of all chemical treatments.


  • Prevent color products from staining the PVC synthetic face mask by applying protective cream around the hairline and covering it with plastic wrap.
  • Prevent oxidative color or lightener from touching the synthetic PVC scalp since the chemicals may seep below the PVC and deteriorate the hair implantations, which can cause hair loss.
  • Avoid placing mannequin under a dryer with oxidative color or lightener.


  • Never use sodium hydroxide products on any curly hair mannequins (curl patterns are designed with thio-based products).


  • Use alkaline or acid perms on dark, non-lightened hair.
  • Choose milder perms designed for color-treated hair on lighter hair colors.
  • Perming extra-long hair is not recommended.


  • Excessive backcombing of yak or goat hair is not recommended due to breakage.
  • For ease of designing, you can soften goat hair texture by applying equal proportions of lightener and 20 vol developer for 10 minutes.

Heat and Chemicals for Bio-Hair

  • The normal temperature range for shampooing, combing and/or thermal designing with blow dryers, curling irons, etc., is 130°C (266°F) – 170°C (338°F).
  • Bio-hair may be colored only from light to dark. The color will coat or stain bio-hair.
  • Bio-hair can be permed.

Pivot Point Hair Media Disinfection Certificate

All Pivot Point hair products have been chemically bathed and disinfected by steaming to ensure optimum safeguards.


All hair is:

  • Boiled in water for six (6) hours
  • Washed in clear water
  • Placed into an acid bath for 5-20 minutes
  • Washed in sodium hydroxide (to neutralize acids)
  • Rinsed in clear water
  • Bathed in H2O2 (peroxide) with ammonia
  • Washed in clear water
  • Shampooed, conditioned and air-dried naturally

This process has been approved through the Department of Hygiene and Health Origin Authority in Asia.

Disinfectant Staining: After the disinfection process, a reddish-brown colored residue may drip from wet hair. This residue can stain; shampoo hair prior to use.

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